Returns & Refunds Policy
We want you to be happy with your VeloKick purchase. If something isn’t right, please contact us and we’ll do our best to help.
This policy applies to purchases made directly through www.velokick.com.
1. Changing your mind
If you purchase a product online from VeloKick, you normally have the right to cancel your order within 14 days of receiving it, even if the item is not faulty.
To cancel, please contact us at:
You do not need to give us a reason for cancelling.
Once you have told us that you wish to cancel, you then have a further 14 days to return the item to us.
2. Condition of returned items
You may inspect the product in the same way you reasonably would in a shop.
Returned items should be kept in good condition and returned with any original packaging where reasonably possible.
We may reduce the amount refunded if the value of the item has been reduced because it has been handled or used beyond what would reasonably be necessary to inspect it.
For example, a Football Companion that has been written in, coloured in, completed or otherwise used may have a reduced resale value.
3. Return postage
If you are returning an item simply because you have changed your mind, you will normally be responsible for the cost of returning it to us.
We recommend using a suitable postal service and keeping proof of postage until your refund has been completed.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can arrange the appropriate return or replacement process.
4. Refunds
Once we receive your returned item, or receive satisfactory evidence that it has been sent back, we will process any refund due as soon as reasonably possible and normally within 14 days.
Refunds will normally be made using the same payment method used for the original purchase, unless another method is agreed with you.
Where you cancel an eligible online order, we will also refund the cost of our standard delivery option.
If you chose a more expensive delivery method, we are not required to refund the additional cost above our standard delivery charge.
5. Faulty, damaged or incorrect items
If your order arrives damaged, faulty, incorrect or does not match the description on our website, please contact us as soon as possible at:
Please include your order number and, where helpful, photographs showing the issue.
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.
Depending on the circumstances, you may be entitled to a refund, replacement or other remedy.
6. Items damaged after delivery
We are not responsible for damage caused after delivery through misuse, accidental damage, inappropriate storage or normal wear and tear.
This does not affect your rights where a product was faulty or damaged when supplied.
7. Cancelling before dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at nick@velokick.com.
If we are able to stop the order before dispatch, we will cancel it and issue any refund due.
If the order has already been dispatched, you can still use your applicable cancellation and return rights described above.
8. Refunds for delivery problems
If an order does not arrive, arrives damaged in transit or there is another delivery problem, please contact us so that we can investigate.
We may ask you to confirm your delivery details or provide additional information to help us resolve the issue.
9. Returning an item
Before sending an item back, please contact us at:
We will provide the appropriate return instructions and return address.
Please do not send returns to an address found elsewhere unless we have confirmed that it is the correct returns address.
10. Your statutory rights
Nothing in this Returns & Refunds Policy is intended to limit or exclude any rights you have under UK consumer law.
If there is any conflict between this policy and your statutory rights, your statutory rights will apply.
11. Contact us
If you have any questions about a return, refund or order, please contact:
VeloKick Ltd
Email: nick@velokick.com
Website: www.velokick.com