Delivery Information
This page explains how delivery works for orders placed through www.velokick.com.
1. Where we deliver
We currently deliver to addresses within the United Kingdom.
If international delivery becomes available in future, we will update this page with the relevant options and charges.
2. Delivery charges
Delivery charges will be shown clearly at checkout before you complete your order.
The cost may vary depending on the size, weight and delivery method selected.
3. Dispatch times
We aim to dispatch orders as quickly as possible.
Once an order is ready to be sent, it will be passed to our chosen postal or delivery provider.
Estimated dispatch times will be shown on the website or during checkout where applicable.
During busy periods, product launches or unusually high demand, dispatch may take a little longer.
4. Delivery times
Delivery times are estimates and may vary depending on the delivery provider, destination and circumstances outside our control.
Once dispatched, UK orders will usually be delivered within the timeframe shown at checkout or in your order confirmation.
We cannot guarantee a specific delivery date unless this has been clearly stated as part of the delivery service selected.
5. Order confirmation
After placing an order, you will receive an order confirmation using the contact details provided at checkout.
Where available, we may also send a dispatch confirmation or tracking information once your order has been sent.
Please check that your email address and delivery details are correct when placing your order.
6. Incorrect delivery details
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, please contact us as soon as possible at:
We will do our best to update the details before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment process.
7. Delayed deliveries
Occasionally, deliveries may be delayed due to circumstances outside our control, including postal delays, severe weather, transport disruption or unusually busy periods.
If your order has not arrived within the expected timeframe, please contact us and we will investigate.
8. Lost or missing orders
If you believe your order has been lost in transit, please contact us at:
Please include your order number and delivery details so that we can look into the issue with the relevant delivery provider.
Where appropriate, we will arrange a replacement, refund or other suitable resolution.
9. Damaged items
If your order arrives damaged, please contact us as soon as possible.
It is helpful if you can provide:
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your order number;
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a brief description of the damage;
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photographs of the item and packaging where possible.
We will then advise you on the next steps.
10. Pre-orders and products not yet available
Where a product is offered for pre-order, the expected dispatch timeframe will be stated on the relevant product page.
Please note that estimated release and dispatch dates may occasionally change due to production or delivery delays.
If there is a significant delay, we will provide an update where reasonably possible.
11. Contact us
If you have any questions about delivery, please contact:
VeloKick Ltd
Email: nick@velokick.com
Website: www.velokick.com