VeloKick Ltd Sales Terms & Conditions

Effective date: 4 November 2026
Website: www.velokick.com

1. About us

This website is operated by VeloKick Ltd, trading as VeloKick Publishing. We create football-inspired educational and activity products designed to help young players play, train, learn and grow.

Registered office: Whitestones, Whitestone Close, Mayals, Swansea, SA3 5HH
Company number: 17440948
Email: nick@velokick.com

By purchasing from our website, you agree to these Terms.

2. Our products

Our products include the VeloKick Football Companion, special-edition launch packages and branded merchandise.

We aim to describe and photograph products accurately. Minor differences in colour, packaging or appearance may occur because of printing processes and screen settings.

The VeloKick Football Companion is an educational and activity product. It does not replace professional coaching, medical guidance or appropriate adult supervision.

3. Prices and payment

Prices are displayed in pounds sterling (GBP). VeloKick Ltd is not currently VAT-registered, and no VAT is charged on sales.

Any applicable delivery charges will be clearly shown before payment. We accept the payment methods displayed at checkout through our secure payment provider. Payment must be successfully authorised before an order can be processed.

We may correct obvious pricing errors. If an error affects your order, we will contact you before accepting or fulfilling it and give you the choice to proceed at the correct price or cancel for a full refund.

4. Placing an order

When you place an order, we will send an acknowledgement by email. Your order is accepted when we send confirmation that it has been accepted or dispatched, whichever occurs first.

If we cannot fulfil an order, we will notify you and refund any payment already taken for unavailable products.

We may decline orders where there are reasonable concerns about payment, availability or fraudulent activity.

5. Delivery and shipping

We deliver to addresses in the United Kingdom only.

Orders are dispatched to the delivery address provided at checkout. Our usual dispatch timeframe is 3–5 working days. Delivery is made through Royal Mail. Delivery charges and any delivery estimates will be shown at checkout.

Delivery estimates are not guaranteed unless expressly agreed as guaranteed delivery dates. We will deliver without undue delay and, unless a different timeframe has been agreed, within 30 days of the order being placed.

If an order is delayed or cannot be delivered within the agreed timeframe, we will contact you and explain any applicable cancellation and refund rights.

Risk in the goods remains with us until they are delivered to you or to someone you identify to receive them, unless you independently arrange a carrier not offered by us.

6. Pre-orders and launch editions

Some products may be offered for pre-order. The expected dispatch date will be shown on the relevant product page and at checkout.

If a pre-order is delayed, we will notify affected customers and explain their options. Pre-orders may be cancelled before dispatch, with any payment taken refunded, unless a legal exception applies.

Special launch packages, including Founding 100 editions, may be limited in quantity and available only while stocks last. Each package will contain the items described on its product page.

A limited-edition or numbered product does not automatically lose its statutory cancellation rights.

7. Your right to cancel

You can cancel your order for any reason within 14 days after the day you receive the goods.

If your order contains several items delivered separately, the cancellation period normally runs from receipt of the final item.

To cancel, email nick@velokick.com with your name, order number and a clear statement that you wish to cancel. You may also use the Model Cancellation Form at the end of these Terms.

After notifying us, you must return the goods within 14 days. For a change-of-mind return, you are responsible for the direct cost of returning the goods unless we have agreed otherwise.

You may inspect products as you would in a shop. We may make a lawful deduction for any reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

This right applies to all our standard products.

8. Refunds

Where you exercise your statutory cancellation rights, we will refund the price paid for the cancelled goods and the applicable original standard delivery charge.

If you selected a more expensive delivery service, we are not required to refund the additional cost above our least expensive standard delivery option.

Refunds will be issued within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been sent back, whichever is earlier.

Refunds will normally be made to the original payment method. No administration or restocking fee will be charged for exercising statutory cancellation rights.

Further information will be available in our Returns & Refunds Policy:
RETURNS & REFUNDS POLICY URL TO BE ADDED

9. Faulty, damaged or incorrect products

If your order arrives damaged, faulty or incorrect, please contact nick@velokick.com with your order number and a description of the issue.

Photographs may help us resolve the matter quickly but are not an absolute condition of exercising your statutory rights.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If goods do not meet these standards, you may be entitled to a refund, repair or replacement depending on the circumstances.

We will cover reasonable return costs where we are legally required to do so. Nothing in these Terms limits your statutory consumer rights.

10. Promotions and special offers

Promotional offers, discount codes and special-edition packages may have additional conditions displayed at the time of purchase.

Promotions cannot be exchanged for cash unless expressly stated. We may withdraw or amend future promotions, but this will not affect orders already accepted under the original terms.

11. Product use and safety

VeloKick products are intended to encourage learning, creativity, confidence and enjoyment through football.

Parents, guardians and responsible adults should provide appropriate supervision when children undertake physical activities or use products containing small accessories. Customers should follow any safety guidance included with products.

Nothing in this section excludes or restricts liability that cannot legally be excluded.

12. Intellectual property

All original VeloKick branding, logos, illustrations, product designs, written content and other creative materials are owned by VeloKick Ltd or used with permission.

Products are purchased for personal use unless otherwise agreed. You may not reproduce, commercially distribute or resell copied VeloKick content or designs without written permission, except where legally permitted.

Purchasing a product does not transfer intellectual-property ownership.

13. Our liability

We are responsible for losses caused by our breach of these Terms or failure to use reasonable care and skill where those losses are foreseeable.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or anything else that cannot legally be excluded.

Nothing in these Terms affects your statutory rights.

14. Privacy

We process customer information to manage orders, payments, deliveries and customer service.

Further information will be available in our Privacy Policy:
PRIVACY POLICY URL TO BE ADDED

Marketing communications will be handled in accordance with applicable data-protection and electronic-marketing rules.

15. Changes to these Terms

We may update these Terms to reflect changes to our products, operations or legal requirements.

The Terms applying to an accepted order will normally be those in force when the order was placed, unless a change is legally required or agreed with you.

16. Governing law

These Terms are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory consumer protections applicable to you. Nothing in these Terms removes your right to bring proceedings in a court where applicable consumer law permits.

17. Contact us

For questions about orders, delivery, cancellations, refunds or products, contact:

VeloKick Ltd
Trading as VeloKick Publishing
Whitestones, Whitestone Close, Mayals, Swansea, SA3 5HH
Email: nick@velokick.com
Website: www.velokick.com

We aim to resolve customer concerns fairly and promptly.

18. Shipping policy

Further delivery information will be available in our Shipping & Delivery Policy:

SHIPPING & DELIVERY POLICY URL TO BE ADDED

Model Cancellation Form

Complete and return this form only if you wish to cancel your purchase.

To: VeloKick Ltd
Email: nick@velokick.com
Postal address: Whitestones, Whitestone Close, Mayals, Swansea, SA3 5HH

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:

• Product(s):

• Order number:

• Ordered on:

• Received on:

• Customer name:

• Customer address:

• Date:

• Signature, if submitted on paper: