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Privacy Policy

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VeloKick Ltd (“VeloKick”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.velokick.com, purchase a product, contact us, join our mailing list or otherwise interact with VeloKick.

1. Who we are

VeloKick Ltd is a company registered in England and Wales.

Company name: VeloKick Ltd
Company number: 17440948
Registered office: Whitestones, Whitestone Close, Mayals, Swansea, SA3 5HH
Email: nick@velokick.com
Website: www.velokick.com

For the purposes of UK data protection law, VeloKick Ltd is the data controller for the personal information described in this policy.

2. Information we may collect

Depending on how you use our website, we may collect:

  • your name;

  • email address;

  • telephone number;

  • billing and delivery address;

  • order and purchase information;

  • information you provide through our contact form or in correspondence with us;

  • marketing preferences;

  • technical information such as your IP address, browser type, device information and information about how you use our website;

  • information collected through cookies and similar technologies.

When you make a payment, your payment information is processed securely by our payment providers. VeloKick does not normally receive or store your full payment-card details.

3. How we collect your information

We may collect information when you:

  • place an order through our website;

  • contact us through a form or by email;

  • subscribe to our mailing list;

  • interact with features on our website;

  • accept or manage cookies;

  • browse or use our website.

Some technical information may be collected automatically when you visit the site.

4. How we use your information

We may use personal information to:

  • process and fulfil orders;

  • arrange delivery of products;

  • process payments, refunds or returns;

  • respond to enquiries and provide customer support;

  • communicate with you about your order;

  • maintain business and accounting records;

  • prevent fraud and protect the security of our website;

  • improve our website, products and customer experience;

  • understand how visitors use our website;

  • send marketing communications where you have chosen to receive them;

  • comply with our legal and regulatory obligations.

5. Our lawful bases for using your information

Under UK data protection law, we must have a lawful reason for using your personal information.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to take an order, process payment, deliver a product or otherwise fulfil our agreement with you.

Legal obligation – where we need to retain or use information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests – where it is reasonably necessary for operating and improving VeloKick, providing customer service, protecting our website, preventing fraud or managing our business, provided those interests do not override your rights.

Consent – where you have actively agreed to something, such as receiving certain marketing communications or allowing non-essential cookies. You can withdraw your consent at any time.

6. Marketing communications

We may send you marketing emails where you have actively chosen to receive them or where otherwise permitted by law.

You can unsubscribe at any time by using the unsubscribe option in a marketing email or by contacting us at nick@velokick.com.

Unsubscribing from marketing will not prevent us from contacting you about an existing order or another service-related matter.

7. How your information is stored

Our website and online store are hosted using the Wix.com platform.

Wix provides the technology that enables us to operate our website, online store and associated services. Information submitted through the website may therefore be stored or processed through Wix systems and applications.

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

8. Payments

Payments made through our website may be processed using Wix Payments or other payment providers made available through our website.

Payment providers may collect and process information necessary to authorise and complete your transaction.

VeloKick does not normally store your full debit or credit card number.

9. Who we may share information with

We do not sell your personal information.

We may share information where necessary with trusted organisations that help us operate our business, including:

  • Wix and website-hosting providers;

  • payment-processing providers;

  • delivery and postal providers;

  • email and communication providers;

  • analytics and website-performance providers;

  • professional advisers such as accountants or legal advisers;

  • government, regulatory or law-enforcement bodies where we are legally required to do so.

We only share information where reasonably necessary for the relevant purpose.

10. International data transfers

Some of the service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we expect our service providers to use appropriate safeguards in accordance with applicable data protection law.

11. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and tax requirements.

Different information may be retained for different periods.

For example:

  • order and transaction records may be retained where required for accounting, tax or legal purposes;

  • correspondence may be kept for as long as reasonably necessary to deal with an enquiry or dispute;

  • marketing information may be retained until you unsubscribe or ask us to remove it, subject to any information we need to retain to record your preference.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it.

12. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website and online store to function correctly. Others may help us understand how visitors use the site, improve performance or support marketing.

Where required, non-essential cookies will only be used after you have made your choice through our cookie-consent controls.

You can change your cookie preferences through the cookie settings available on our website or through your browser settings.

Further information may also be provided in our Cookie Policy or cookie banner.

13. Children’s privacy

The VeloKick Football Companion is designed for young players, but our website and online store are primarily intended to be used by parents, guardians and other adults purchasing or enquiring about our products.

We do not knowingly seek to collect unnecessary personal information directly from children.

If you believe that a child has provided personal information to us inappropriately, please contact us at nick@velokick.com.

14. Your data-protection rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

  • ask for access to personal information we hold about you;

  • ask us to correct inaccurate information;

  • ask us to delete your information in certain circumstances;

  • ask us to restrict how your information is used;

  • object to certain uses of your information;

  • receive certain information in a portable format;

  • withdraw consent where we rely on consent.

These rights are not absolute and may depend on the circumstances.

To exercise your rights, contact us at nick@velokick.com.

We may need to confirm your identity before responding to a request.

15. Complaints

If you have concerns about how we handle your personal information, please contact us first at:

nick@velokick.com

You also have the right to complain to the UK data-protection regulator, the Information Commissioner’s Office (ICO).

Information about making a complaint is available at www.ico.org.uk.

16. Links to other websites and social media

Our website may contain links to third-party websites or social-media platforms such as Facebook, Instagram and X.

Those organisations operate independently from VeloKick and have their own privacy policies. We are not responsible for how third-party websites collect or use your information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example if our services, website functionality or legal obligations change.

The latest version will always be published on our website and the date at the top of this policy will show when it was last updated.

18. Contact us

If you have any questions about this Privacy Policy or how VeloKick uses personal information, please contact:

VeloKick Ltd
Email: nick@velokick.com
Website: www.velokick.com
Registered office: Whitestones, Whitestone Close, Mayals, Swansea, SA3 5HH

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